![]() It doesn't look like geteduroam worked because there are no details in the eduroam Wi-Fi connection? geteduroam uses what's called a profile, and this means that the details are not necessarily available in the Wi-Fi connection.Then check in the Wi-Fi settings whether it has connected to eduroam. If you are actually within range of an eduroam network, the best way to check is to turn Wi-Fi off, wait a few moments, and then turn it back on. ![]() Getting an 'Invalid profile' error: On some iOS versions, and some phones (such as Samsung phones) it actually means that it was successful, but it didn't connect to eduroam.You need to delete or uninstall the profile first. Unable to set up eduroam because a 'profile' exists: This usually happens when you downloaded a profile from the eduroam CAT website and installed it (usually this happens on iOS phones).That should delete the details, and geteduroam should be able to set up the connection. Unable to set up eduroam because an existing eduroam connection exists: If you manually set up eduroam yourself by tapping on the eduroam Wi-Fi name and typing in your username and password (on iOS) or configuring it with all the settings (on Android), you have to delete the network connection by tapping on the info icon or the Wi-Fi connection and choose 'Forget Network'.If you delete the app, the eduroam settings will also be deleted, and you will not be able to connect to eduroam anymore without either reinstalling the app or by manually configuring your device. You must keep the app: If you use the geteduroam app to add eduroam support to your device, you must keep the app. ![]() Here are some common issues that are discovered when using geteduroam on Android and Apple devices. (These are drawn from the Jisc Community page on geteduroam.) and it will connect whenever it finds itself within range of an eduroam network.
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